Terms of service
Last updated: May 18, 2026
OVERVIEW
Welcome to Veylina. Throughout this website, the terms “we,” “us,” and “our” refer to Veylina. We operate this online store, including all related information, products, tools, services, and features, to provide customers with a secure and enjoyable shopping experience.
Our store is powered by Shopify, which enables us to provide e-commerce services and secure checkout functionality.
By accessing or using our website and services, you agree to be bound by these Terms of Service, our Privacy Policy, and any additional policies referenced on this website. If you do not agree to these Terms, please do not use our Services.
SECTION 1 — ELIGIBILITY & ACCOUNT
By using our Services, you confirm that you are at least the age of majority in your country or region of residence.
You agree to provide accurate, current, and complete information when placing orders or creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
We reserve the right to suspend or terminate accounts that contain false, misleading, or fraudulent information.
SECTION 2 — PRODUCTS & SERVICES
We strive to display product descriptions, images, and colors as accurately as possible. However, actual product appearance may vary slightly depending on screen settings and lighting conditions.
All product descriptions, pricing, availability, and promotions are subject to change without notice.
We reserve the right to discontinue products or limit quantities at any time.
SECTION 3 — ORDERS
All orders placed through our store are subject to acceptance and availability.
We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:
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Suspected fraud
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Pricing errors
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Product availability issues
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Violation of these Terms
Once an order has been confirmed and processed, cancellation requests may not always be possible.
Please review our Refund Policy for return and refund information.
SECTION 4 — PRICING & PAYMENTS
All prices listed on our website are displayed in the applicable currency and are subject to change without notice.
Prices may not include:
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Taxes
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Customs duties
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Import fees
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Shipping charges
Customers are responsible for providing accurate payment and billing information. By placing an order, you confirm that you are authorized to use the selected payment method.
SECTION 5 — SHIPPING & DELIVERY
Delivery times are estimates only and are not guaranteed.
We are not responsible for shipping delays caused by:
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Courier services
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Customs clearance
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Weather conditions
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Events beyond our control
Risk of loss and ownership transfer to the customer once the package has been handed over to the shipping carrier.
SECTION 6 — INTELLECTUAL PROPERTY
All website content, including but not limited to:
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Logos
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Images
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Product descriptions
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Graphics
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Videos
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Website design
is the intellectual property of Veylina or its licensors and is protected under applicable copyright and trademark laws.
You may not copy, reproduce, distribute, modify, or exploit any content without our prior written permission.
SECTION 7 — THIRD-PARTY SERVICES
Our website may include third-party tools, integrations, or external links. We are not responsible for the content, policies, or practices of third-party websites or services.
Your use of third-party services is at your own risk.
SECTION 8 — SHOPIFY PLATFORM
Our store is hosted by Shopify, which provides the e-commerce platform enabling us to sell products and services online.
Any transactions made through this store are conducted directly between you and Veylina. Shopify is not responsible for any products, services, shipping, or customer support provided by our store.
To learn more about Shopify’s policies, please visit:
SECTION 9 — PRIVACY
Your submission of personal information through the store is governed by our Privacy Policy.
Please review our Privacy Policy for detailed information regarding how we collect, use, and protect your data.
SECTION 10 — USER FEEDBACK
If you submit comments, reviews, suggestions, or other materials to us, you grant Veylina the right to use, edit, publish, and distribute such content without restriction or compensation.
We reserve the right to remove content that is unlawful, offensive, misleading, or violates these Terms.
SECTION 11 — PROHIBITED USES
You may not use the Services:
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For unlawful purposes
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To violate regulations or laws
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To distribute malicious software
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To interfere with website security
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To collect personal information of others
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To engage in spam, fraud, or abusive behavior
Violation of these Terms may result in immediate suspension or termination of access to our Services.
SECTION 12 — DISCLAIMER OF WARRANTIES
All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.
We do not guarantee uninterrupted or error-free operation of the Services.
SECTION 13 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, Veylina shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Services or products.
SECTION 14 — INDEMNIFICATION
You agree to indemnify and hold harmless Veylina, Shopify, and affiliated parties from any claims, damages, liabilities, or expenses arising from your breach of these Terms or misuse of the Services.
SECTION 15 — TERMINATION
We reserve the right to terminate or suspend access to our Services at any time without prior notice if we believe you have violated these Terms.
SECTION 16 — GOVERNING LAW
These Terms of Service shall be governed and interpreted in accordance with the laws applicable in Hong Kong.
SECTION 17 — CHANGES TO TERMS
We reserve the right to update or modify these Terms of Service at any time. Changes will become effective immediately upon posting on this page.
Your continued use of the Services constitutes acceptance of the updated Terms.
SECTION 18 — CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us:
Email: hello@veylina.com
Support: orders@veylina.com
Business Address:
UNIT C112, 2/F
HUNG TO CENTER
94-96 HOW MING STREET
KWUN TONG
KOWLOON
Hong Kong