Refund policy
At Veylina, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To qualify for a return, items must be:
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Unused and in original condition
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Unworn, unwashed, and undamaged
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Returned with original tags and packaging
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Accompanied by proof of purchase or order confirmation
To begin a return request, please contact us at:
hello@veylina.com
orders@veylina.com
Once your request is approved, we will provide return instructions and the appropriate return address. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you received the wrong product, contact us immediately so we can resolve the issue as quickly as possible.
Support Contact:
orders@veylina.com
Non-Returnable Items
Certain items are not eligible for return, including:
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Personalized or custom-made products
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Beauty and personal care items
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Gift cards
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Clearance or final sale items
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Hazardous materials or flammable products
If you are unsure whether your item qualifies for a return, feel free to contact our support team before placing your order.
Exchanges
The fastest way to exchange an item is to submit a return request for the original item and place a new order for the desired product once your return has been approved.
European Union 14-Day Cooling-Off Period
For customers located within the European Union, you have the right to cancel or return your order within 14 days of receiving your items, for any reason and without justification.
Returned items must remain unused, in original condition, with all packaging and proof of purchase included.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at:
Thank you for shopping with Veylina.