Shipping policy

Shipping Policy

Last updated: May 18, 2026

At Veylina, we are committed to providing fast, reliable, and secure shipping for all customers worldwide.

Order Processing Time

All orders are processed after payment confirmation. Orders placed on weekends or public holidays may require additional processing time.

You will receive a confirmation email once your order has been successfully placed and another notification once your package has been shipped.

Malaysia Shipping

For customers located in Malaysia, most orders are processed and dispatched within 24 hours.

Delivery Features

Fast local fulfillment
Cash on Delivery (COD) available for eligible orders
Reliable local courier partners
Tracking information provided after shipment

Estimated delivery time within Malaysia may vary depending on your location and courier operations.

International Shipping

For customers in the United States, Europe, and other international regions, orders are typically processed and shipped within 3 business days.

Estimated international delivery times may vary depending on:

Destination country
Customs clearance
Local courier operations
Seasonal demand

Shipping Fees

Shipping fees are calculated at checkout based on:

Delivery destination
Shipping method
Order weight and size

Occasionally, we may offer free shipping promotions on selected products or order amounts.

Customs, Duties & Taxes

International customers may be responsible for import duties, taxes, customs fees, or other charges imposed by local authorities. These charges are determined by your country’s customs regulations and are the responsibility of the customer.

Tracking Orders

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow some time for tracking updates to appear after shipment.

Delayed or Lost Packages

While we work with trusted shipping partners, delays may occasionally occur due to:

Customs inspections
Weather conditions
Courier disruptions
High seasonal demand

If your package appears delayed or lost, please contact our support team and we will assist you as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.