Privacy policy

Last updated: May 18, 2026

Veylina ("we," "our," or "us") operates this website and provides all related products, content, services, and shopping features available through our online store (the “Services”). Our store is powered by Shopify, enabling us to deliver a secure and personalized shopping experience.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, contact us, or otherwise interact with our Services.

By using our Services, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our store, we may collect the following information:

Contact Information

  • Full name

  • Shipping and billing address

  • Phone number

  • Email address

Order & Payment Information

  • Order history

  • Purchase details

  • Payment confirmation

  • Billing information

Please note that payment information is processed securely through trusted third-party payment providers. We do not store your complete payment card details.

Account Information

  • Username and password

  • Account preferences

  • Saved shopping information

Device & Usage Information

  • IP address

  • Browser type

  • Device information

  • Website activity and browsing behavior

  • Cookies and analytics data

Customer Support Information

Any information you provide when contacting our support team.

How We Collect Information

We may collect information:

  • Directly from you when you place an order, create an account, or contact us

  • Automatically through cookies and similar technologies

  • Through Shopify and trusted service providers

  • Through marketing and analytics partners

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Manage your account and preferences

  • Improve our website and shopping experience

  • Prevent fraud and maintain website security

  • Send order updates and service notifications

  • Deliver promotional emails and marketing communications (you may unsubscribe at any time)

Sharing Your Information

We may share limited personal information with trusted third parties when necessary to operate our business, including:

  • Shopify platform services

  • Payment processors

  • Shipping and logistics providers

  • Customer support tools

  • Marketing and analytics providers

We may also disclose information if required by law or to protect our legal rights and business operations.

We do not sell your personal information to third parties.

Shopify Services

Our store is hosted by Shopify. Shopify may collect and process personal information to support checkout, payments, analytics, and store functionality.

To learn more about Shopify’s privacy practices, please visit:

Shopify Privacy Policy

Cookies & Analytics

We use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website traffic

  • Support marketing and advertising efforts

You may disable cookies through your browser settings, although some features of the website may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

We recommend using secure passwords and protecting your account credentials.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your information

  • Withdraw marketing consent

  • Request a copy of your data

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be processed and stored outside your country of residence, including by trusted third-party service providers and Shopify infrastructure.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Email: hello@veylina.com
Support: orders@veylina.com

Business Address:

UNIT C112,2/F
HUNG TO CENTER
94-96 HOW MING STREET
KWUN TONG
KL